Gamble Responsibly

Our Commitment

Play'n GO Malta Limited, operating under the domain dragon-maiden.com, is committed to the promotion of responsible gaming practices across all aspects of its operations. It is recognized by the Company that gambling, while intended as a form of entertainment, may present risks of harm to certain individuals. In accordance with applicable regulatory frameworks and licensing obligations, the Company has established and maintains a comprehensive responsible gaming policy designed to safeguard the welfare of its customers.

It is the policy of Play'n GO Malta Limited that all gaming activities conducted through dragon-maiden.com shall be carried out in a manner that prioritizes player protection, transparency, and informed decision-making. The Company does not permit the participation of minors in any gambling activity and takes all reasonable steps to prevent underage access to its platform.

All employees and operational staff are required to adhere to the standards set forth within this policy. The responsible gaming framework maintained by the Company is subject to continuous review and improvement in response to evolving regulatory requirements and industry best practices.

Risk Indicators

The following behavioral indicators have been identified as potential signs of problematic gambling conduct. Players are encouraged to assess their own behavior in relation to the criteria listed below. Should any of the following indicators be recognized, it is strongly advised that the player consider utilizing the protective mechanisms available through the platform or seek professional assistance.

Escalation of Wagering Activity: A pattern of progressively increasing bet sizes or frequency of play beyond originally intended limits, particularly in response to previous losses, may indicate a loss of control over gambling behavior.
Continued Play Despite Financial Consequences: The continuation of gambling activity notwithstanding significant financial losses, or the use of funds designated for essential expenditures such as rent, utilities, or household expenses, is regarded as a serious risk indicator.
Preoccupation with Gambling: Persistent thoughts about past gambling sessions, ongoing planning of future gambling activity, or an inability to divert mental focus away from gambling-related matters may constitute a behavioral warning sign.
Unsuccessful Attempts to Reduce or Cease Gambling: Repeated and unsuccessful efforts to control, limit, or discontinue gambling activity, despite a stated intention to do so, are indicative of a potential dependency.
Concealment of Gambling Activity: The deliberate concealment of the extent or frequency of gambling behavior from family members, friends, or other close associates may signal that the individual recognizes gambling as a problematic activity.
Emotional Disturbance Linked to Gambling Outcomes: Exhibiting significant mood disturbances, including irritability, anxiety, or emotional dysregulation, in direct response to gambling losses or when attempts are made to reduce gambling activity, is considered a behavioral risk indicator of considerable concern.

Self-Ban Options

Play'n GO Malta Limited provides voluntary self-exclusion facilities to all registered account holders. Self-exclusion constitutes a formal mechanism through which a player may request the suspension or permanent closure of their account for a defined or indefinite period. Upon the activation of a self-exclusion measure, access to the player's account will be restricted in accordance with the terms selected by the player at the time of the request.

The following self-exclusion protocols are made available through dragon-maiden.com:

Temporary Self-Exclusion: Account access may be suspended for a specified minimum period, during which no gambling activity may be conducted through the platform. Requests for the reinstatement of account access submitted prior to the expiration of the agreed exclusion period shall not be processed.
Permanent Self-Exclusion: A player may elect to permanently close their account. In such instances, the account shall be deactivated on a permanent basis, and no request for reactivation shall be entertained. All marketing communications directed to the excluded player shall be terminated upon the processing of the exclusion request.
Cool-Off Period: A short-term account suspension option is available for players who wish to temporarily pause their gambling activity without committing to a formal self-exclusion. Cool-off periods may be applied for defined durations as specified within the player account settings.

All self-exclusion requests shall be processed promptly upon receipt. Players wishing to initiate a self-exclusion request are required to contact the responsible gaming support team directly at [email protected]. The Company shall maintain records of all self-exclusion arrangements in compliance with applicable data protection regulations.

Control Options

In addition to self-exclusion facilities, Play'n GO Malta Limited provides a range of financial and temporal limitation mechanisms through which players may exercise greater control over their gambling activity. The implementation of such limits is regarded by the Company as an integral component of responsible gaming practice, and all players are encouraged to make use of the available tools.

The following control mechanisms are available to registered account holders:

Deposit Limits: Maximum deposit thresholds may be established on a daily, weekly, or monthly basis. Once a deposit limit has been set, it shall come into effect immediately. Requests to reduce an existing deposit limit shall be processed without delay. Requests to increase a deposit limit shall be subject to a mandatory review period prior to implementation.
Loss Limits: Players may define the maximum permissible loss amount over a specified period. Upon reaching the defined threshold, further gambling activity shall not be permitted until the relevant period has elapsed. Loss limit reductions shall take immediate effect, whereas increases shall be subject to applicable review procedures.
Wager Limits: Maximum bet size restrictions may be applied to individual gaming sessions or over defined timeframes. These restrictions serve to prevent the placement of wagers exceeding amounts determined by the player to be within their acceptable risk parameters.
Session Time Limits: Players may configure limits on the duration of individual gambling sessions. Upon reaching the designated time threshold, the session shall be automatically concluded, and the player shall be required to actively recommence play if they choose to continue within any remaining permitted period.
Reality Checks: Automated notifications may be enabled to alert players at regular intervals during active gaming sessions. These alerts are intended to provide the player with periodic reminders regarding the duration of their current session and the financial activity recorded therein.
Account Cooling-Off Restrictions: Temporary restrictions on account functionality may be applied at the player's request, limiting access to certain features without requiring the initiation of a formal self-exclusion process.

All limitation requests must be submitted through the player's account management interface or by contacting the responsible gaming support team. The Company reserves the right to apply account restrictions unilaterally where patterns of behavior are identified that suggest a player may be experiencing gambling-related harm.

Getting Help

Play'n GO Malta Limited acknowledges that certain individuals may require access to professional support services in connection with gambling-related difficulties. It is strongly encouraged that any player who recognizes the presence of problematic gambling behavior in themselves or in others seek appropriate professional assistance without delay.

A range of professional and confidential support services is available to individuals affected by gambling-related harm. Such services include counseling and psychological support provided by licensed mental health professionals with experience in the treatment of gambling disorders, peer support groups specifically established for individuals experiencing gambling-related difficulties, and financial advisory services capable of assisting with the management of debt or financial hardship arising from gambling activity.

Players are advised to consult with their general practitioner or a qualified healthcare professional for referral to appropriate treatment services. National helplines and support organizations dedicated to the provision of assistance to individuals affected by problem gambling are accessible in most jurisdictions, and contact information for such organizations may typically be obtained through healthcare providers, community services, or official government resources.

The Company strongly advises that seeking assistance at the earliest opportunity is associated with significantly improved outcomes for individuals experiencing difficulties related to gambling. No adverse consequences shall result from a player's decision to contact support services or to utilize the responsible gaming tools provided through this platform.

Contact

All inquiries pertaining to responsible gaming, self-exclusion requests, account limitation mechanisms, or any matter related to the policies set forth herein should be directed to the responsible gaming support team of Play'n GO Malta Limited.

Responsible gaming inquiries may be submitted by electronic correspondence to the following address: [email protected]

All communications received at the above address that relate to responsible gaming matters shall be treated with the utmost confidentiality and shall be processed in accordance with the Company's data protection obligations. Players are encouraged to provide sufficient detail within their communication to enable the support team to respond effectively and without unnecessary delay.